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    not recieving email responces from submissions

    Asked by john2177 on September 06, 2013 at 04:20 AM

    hi
    i am not getting email responces from the driver return form to these email addresses
    chris@mjbakerfoodservice.co.uk and info@heritagesoftware.co.uk
    and i dont know why the other email responcese to elaine@mjbakerfoodservice.co.uk and transportadmin@mjbakerfoodservice are working fine

    please advise

    many thanks andrew

    Submissions email thanks
  • Profile Image

    Answered by jedcadorna on September 06, 2013 at 04:29 AM

    Hi,

    I have removed 1 of your emails from our bounce list. Please refer to this article to prevent email related issues http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues. Let us know if you have further questions.

    Result: chris@mjbakerfoodservice.co.uk is IN the bounce list
    Reason(s) : 5.3.0 - Other mail system problem 554-'mail server permanently rejected mes= sage (#5.3.0)'