New form theme: stripe credit card fields are cramped to one side only on Safari browser

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    mjuszczak
    Asked on October 22, 2020 at 02:50 PM

    We just created a new form, and for some reason, the Stripe credit card form looks great in editor mode, but in the actual form, it's formatting wrong. See screenshot.

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    gerardw
    Answered on October 22, 2020 at 09:17 PM

    I am able to see the card fields correctly on the published form as well as on the edit mode:

    1603415801_5f922ef949de0_2310_4.png

    Please check and let us know if you are still facing any issues.

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    Matt Juszczak 
    Answered on October 22, 2020 at 09:58 PM

    Looks like it is still incorrectly showing on my end. Can you try in safari? Maybe it’s safari.

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    gerardw
    Answered on October 22, 2020 at 11:04 PM

    Yes, I was able to replicate this on a Safari browser:

    1603422262_5f9248369ba53_2310_5.png

    Let me check further and revert.

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    gerardw
    Answered on October 23, 2020 at 01:07 PM

    Please use the "Old default theme" on the form:

    1603472827_5f930dbbddefe_screencast23102

    This will make the credit card fields appear correctly across all browsers.

    Do test and let us know.

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    mjuszczak
    Answered on October 23, 2020 at 07:04 PM

    Thank you. I would like to use the new default theme eventually. Will this be fixed eventually in that theme? Thanks.

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    gerardw
    Answered on October 23, 2020 at 11:17 PM

    I am forwarding this to our back end team to review. Once there is an update we will let you know via this ticket link.

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    aysenur
    Answered on October 26, 2020 at 11:19 AM

    Hi mjuszczak,

    We apologize for the inconvenience. The issue is fixed now.

    Thank you for your patience.

    Regards.

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    Matt Juszczak 
    Answered on October 26, 2020 at 03:04 PM

    Thank you!