I can't get a hidden area to show up on the actual form after unhiding it

  • Karyn_LaRocca
    Asked on October 22, 2020 at 4:30 PM

    Hello,

    I am using one of your templates and I can't get a hidden area to show up on the actual form after unhiding it. Can someone please help me with this?

    Thank you!

  • Jed_C
    Replied on October 22, 2020 at 10:57 PM

    May I know which field are you tryin to unhide? You can actually remove the conditions that hides the fields. Just go to https://www.jotform.com/build/202955906586165/settings/conditions and you should see the lists of conditions that show and hide.

    You can select them all and choose disable if you won't be using them all.

    1603421948 5f9246fccee49 The Easiest Onl Screenshot 10

    Let us know if you have any questions or if you need further assistance.

  • Karyn_LaRocca
    Replied on October 22, 2020 at 11:28 PM
    Date of birth for all passengers
    Karyn LaRocca
    Owner
    Charming Voyages Travel
    480-330-4772
    ________________________________
    ...
  • Sonnyfer JotForm Support
    Replied on October 23, 2020 at 4:52 AM

    Thanks for providing the requested information.

    You can go to your FORM SETTINGS > CONDITIONS > Click the Pencil Icon of each condition that has "Show Traveller Date of Birth" and then delete the "Date of Birth" field.. Please refer to the screenshot below:

    1603443061 5f92997502547  Screenshot 10

    Give it a try and let us know if you need further assistance.

  • Karyn_LaRocca
    Replied on October 23, 2020 at 6:28 PM
    I did that but it is still not working...
    ...
  • Sonnyfer JotForm Support
    Replied on October 23, 2020 at 7:41 PM

    Hi again - I revisited your form It seems there are still conditions that function to only "Show Date of Birth" when the full name is filled. Kindly delete them to show the field upon form load.

    1603496206 5f93690e11d23  Screenshot 10

    Below is how your form would behave afterward:

    1603496449 5f936a0179d40 b Screenshot 21

    Let us know if you need further assistance.