Can't change my account email

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    perrynoble
    Asked on October 22, 2020 at 04:31 PM

    When I try to change the email associated with my account, it says email sent. I get no email. Tried multiple times. It just resets back to the old email. I'm literally being prompted by jotform site to change it. Why is this a problem?

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    jherwin
    Answered on October 22, 2020 at 11:25 PM

    We are sorry for the inconvenience this may have caused. I resent the verification email to this email address (perrywn*****@gmail.com), can you please check your email inbox again?

    Also, please check your spam folder and see if the verification email is there.

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    perrynoble
    Answered on October 23, 2020 at 12:10 PM

    That email is our old IT admin. We need the email address changed to colby.smith@illinoisastc.com. We have no contact with the owner of perrywn*****@gmail.com for legal reasons.

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    Niko_N
    Answered on October 23, 2020 at 04:11 PM

    Hi,

    Since you are logged into your account but don't have access to your current account email, you disable this privacy option from your account settings, so it won't ask you for verification to change account email:

    1603483595_5f9337cbd9f87_

    Please check and let us know if you need any further assistance.

    Thank you!