iFrame Embedded Form Says "Undefined"

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    Asked on October 22, 2020 at 08:11 PM


    My Forms are displaying as "undefined" and will not allow people to sign them. As far as I can tell I have no exceeded the limit of 100 forms signed this month, and do no know what else to do. Please help.



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    Answered on October 23, 2020 at 04:13 AM

    Hello Kristen! I didn't encounter any "undefined" errors but your forms are not properly embedded on your website, scrolling is not working (as shown in the screencast below).

    1603440788_5f92909427ff1_Screencast 2020

    The iFrame embed code that you're using is not complete. Please use the complete iFrame embed code by following these instructions: getting-the-form-iframe-code

    In case of any issues, feel free to write back to us.

    Thank you!