limit to 5 forms when i paid for a year

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    nicholslpc
    Asked on October 22, 2020 at 10:03 PM

    Please update my record as I have paid for a year and am still getting a restriction of 5 per month. Please improve your service.


    Rachel Nichols, LP

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    Patrick_R
    Answered on October 23, 2020 at 04:22 AM

    Hello! Allow me some time to check this. I'll get back to you soon with an update.

    Thank you!

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    Patrick_R
    Answered on October 23, 2020 at 04:39 AM

    Hi Rachel! You have two accounts with us, i.e. "nicholslpc" and "nicholsllpc".

    1. You upgraded your "nicholsllpc" account via PayPal on 19th October and it is currently set to the SILVER Yearly plan.
    2.
    Your account "nicholslpc" is still on the FREE plan.

    In case you wish to primarily use your PAID account, we can move your forms along with submissions and settings from your FREE account to your PAID account. Let us know if you want us to.

    Thank you!