What will happen if subscription expires? Encrypted forms charge

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    Thao_Nguyen_thao
    Asked on October 23, 2020 at 12:31 AM

    Hello,

    1. What will happen to submissions' documents after my subscription expires?
    2. What Pricing has Encrypted Forms Feature?
  • Profile Image
    Sam_G
    Answered on October 23, 2020 at 05:43 AM

    Hi Thao_Nguyen_thao,

    What will happen to submissions' documents after my subscription expires?

    Once your subscription expires, your plan will go back down to Free status and your limits will be down to the limits provided for the Free plan. However, the data will remain in tact and will still be available, subject to certain restrictions.

    What are those restrictions:

    A. If you have file uploads on your form which exceeds the free limit, your account will temporarily be disabled until you delete submissions containing file attachments. Your account will be enabled once it is below the limit.

    B. If you have reached submissions above 500, you can only view you 500 latest submissions. Your forms will continue to be active and still further receive submissions but the oldest ones will be removed in exchange for the new submissions received

    What Pricing has Encrypted Forms Feature?

    This feature is available to all users regardless of subscription level.

    Every form should be encrypted within form settings, encryption is not an account-wide feature. Please review our detailed guide here: Encrypted-Forms-and-How-to-Use-Them

    I hope this helps.

    Let us know if you need further assistance.

    .

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    Thao_Nguyen_thao
    Answered on October 25, 2020 at 11:26 PM

    1603682671_5f96416fcceb6_

    I don't have the ENCRYPT FORM DATA option in the Settings.

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    Sam_G
    Answered on October 26, 2020 at 04:46 AM

    Hi Thao_Nguyen_thao,

    As checked, the form you have is an IMPORTED PDF FORM. Unfortunately, form encryption is not available with this type of form.

    You can only use FORM ENCRYPTION FEATURE on regular forms.

    Kindly enable the encryption by going to https://www.jotform.com/myaccount/data. for Imported PDF forms.

    1603701424_5f968ab03a712_10.26 encrypted

    I hope this helps.

    Let us know if you need further assistance.