Name not showing on notification

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    intellicardusa
    Asked on October 23, 2020 at 01:03 AM

    I ma not sure why but, one of my forms (link below) seems to have a problem where the person who is receiving the form does not see persons name (attached photo) I see it on the form when its submitted but when its emailed the name doesnt show up.


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    Sam_G
    Answered on October 23, 2020 at 06:00 AM

    Hi Intellicardusa,

    Thank you for contacting Support.

    I cloned and tested your form and the name is showing as expected.

    1603447065_5f92a919b5e9f_10.23%20name.pn

    May we confirm if this is happening to a specific user only?

    Can we send a test submission to your form?

    I have also cleared your form cache from the server.

    Let us know if the issue persists.

    We will wait for your response.

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    intellicardusa
    Answered on October 23, 2020 at 07:17 AM

    Thanks for the response. I actually fixed it right after I sent the email. For some reason when it said full name but there were two boxes (First and Last) it wasnt working, so I created a short text box and that seemed to correct the issue