PayPal Business: Random Error on Submit screen

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    Robert_Newman
    Asked on October 23, 2020 at 02:03 AM

    Hey guys,

    I am really not sure where this issue stems from or how to solve it. Whenever somebody reaches the final page of our form, they are shown this code error. There is no custom code here, so I don't know why a coding error would pop up. Would you guys be able to clarify? 1603432922_5f9271dad6aa9_Screen Shot 202

    Screenshot
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    Robert_Newman
    Answered on October 23, 2020 at 02:26 AM

    Our form link is:

    https://hipaa.jotform.com/202948682990167

    Thank you!

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    gerardw
    Answered on October 23, 2020 at 06:43 AM

    This error looks like an issue with the PayPal Business payment field.

    Could you disconnect the payment field and reconnect to PayPal and check, please?

    If that does not work, could you first download your current submissions received for this form, then delete the PayPal Business payment field and add the PayPal Checkout payment field into the form?

    Here is how you can download your existing submissions: https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf

    Do test and let us know the update.