PayPal Business: Random Error on Submit screen

  • Robert_Newman
    Asked on October 23, 2020 at 2:03 AM

    Hey guys,

    I am really not sure where this issue stems from or how to solve it. Whenever somebody reaches the final page of our form, they are shown this code error. There is no custom code here, so I don't know why a coding error would pop up. Would you guys be able to clarify? 1603432922 5f9271dad6aa9 Screen Shot 202 Screenshot 10

    Jotform Thread 2650919 Screenshot
  • Robert_Newman
    Replied on October 23, 2020 at 2:26 AM

    Our form link is:

    https://hipaa.jotform.com/202948682990167

    Thank you!

  • Girish JotForm Support
    Replied on October 23, 2020 at 6:43 AM

    This error looks like an issue with the PayPal Business payment field.

    Could you disconnect the payment field and reconnect to PayPal and check, please?

    If that does not work, could you first download your current submissions received for this form, then delete the PayPal Business payment field and add the PayPal Checkout payment field into the form?

    Here is how you can download your existing submissions: https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf

    Do test and let us know the update.