Not receiving PDF attachment in the email notification

  • NatMedMarketing
    Asked on October 23, 2020 at 2:07 AM
    I've set it to attach in the notification email as well and nothing comes through.
  • NatMedMarketing
    Replied on October 23, 2020 at 2:12 AM

    I've cleared my cache, tried again and was prompted with the same error message
    1603433558 5f927456c0782 jotform Screenshot 10

  • Jovanne JotForm Support
    Replied on October 23, 2020 at 2:21 AM

    Hi again,

    I have checked your PDF document and it is more than 5mb in size. Please note that the size of the attachment is limited to 5MB. This was done to improve the reliability of the email service. If the attachment's total size is more than 5mb, then the submission’s emails will be sent without attachments.

    You can still download the attached files using the links included in your email notification or from your submission page.

    1603434067 5f927653ad234 8 Screenshot 10

    Let us know if you have further questions.

  • NatMedMarketing
    Replied on October 23, 2020 at 3:15 AM

    I've just done this and the PDF that is downloaded is the one that jotform creates with all the answers, not with the filled PDF that I uploaded. 1603437317 5f928305604f8 jotform2 Screenshot 10

  • Richie JotForm Support
    Replied on October 23, 2020 at 7:57 AM

    As what my colleague has explained, your original PDF has reached more than 5MB in which the limit of the attached PDF document on emails.

    1603453940 5f92c3f44d93e 1 Screenshot 10

    I would suggest that you let your form respondents download the original PDF in the Thank you page.

    1603454149 5f92c4c55e234 1 Screenshot 21

    Hope this information helps.

    If you have further questions, let us know.