Appointment slot in gray when it should be available

  • Profile Image
    Asked on October 23, 2020 at 02:10 AM
    When I am trying to select a date to book it is coming up grey and I am unable to select it even though there is availability in that tim
  • Profile Image
    Answered on October 23, 2020 at 02:15 AM

    Hi - Could you please tell us which slot are you referring to? I browsed your form but can't seem to locate a slot that's grayed out.


    Looking forward to your reply.

  • Profile Image
    Answered on October 23, 2020 at 02:28 AM
    As you can see from the the attached vids- it won’t let us select the time
    for the Mega Kicker sessions and then for the Mighty Kickers the date is
  • Profile Image
    Answered on October 23, 2020 at 03:39 AM

    Unfortunately, attachments sent via email don't reach our Support System. Could you please upload it somewhere such as google drive and then share the link with us here so we can check?

    Alternatively, you can send them as an attachment and email to with ticket#2650930 as the subject.

  • Profile Image
    Answered on October 26, 2020 at 12:24 PM

    Hi, we received your videos. Upon checking your form again, I can see that October appointments are already booked, but there are available slots in November:


    So, according to your configuration, 5:00 PM will be offered on Mondays, and 11:45 AM on weekends only.