Appointment slot in gray when it should be available

  • Marissa_Krasic
    Asked on October 23, 2020 at 2:10 AM
    When I am trying to select a date to book it is coming up grey and I am unable to select it even though there is availability in that tim
  • Sonnyfer JotForm Support
    Replied on October 23, 2020 at 2:15 AM

    Hi - Could you please tell us which slot are you referring to? I browsed your form but can't seem to locate a slot that's grayed out.

    1603433704 5f9274e8119bc timxq Screenshot 10

    Looking forward to your reply.

  • Marissa_Krasic
    Replied on October 23, 2020 at 2:28 AM
    Hi,
    As you can see from the the attached vids- it won’t let us select the time
    for the Mega Kicker sessions and then for the Mighty Kickers the date is
    grey.
    ...
  • Sonnyfer JotForm Support
    Replied on October 23, 2020 at 3:39 AM

    Unfortunately, attachments sent via email don't reach our Support System. Could you please upload it somewhere such as google drive and then share the link with us here so we can check?

    Alternatively, you can send them as an attachment and email to support@jotform.com with ticket#2650930 as the subject.

  • David JotForm Support Manager
    Replied on October 26, 2020 at 12:24 PM

    Hi, we received your videos. Upon checking your form again, I can see that October appointments are already booked, but there are available slots in November: https://form.jotform.com/202596736048059

    1603729393 5f96f7f15ecf1 november Screenshot 10

    So, according to your configuration, 5:00 PM will be offered on Mondays, and 11:45 AM on weekends only.