Payment Settings > Invoice: custom invoice reverted to a simple one.

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    YuRick
    Asked on October 23, 2020 at 05:25 AM

    Hi, I have noticed a weird behavior for the e-mail. It keeps automatically create a Simple Invoice and automatically select it no matter how many times I go into the PDF Editor to delete the Simple Invoice. Can you guys look into that? Thank you!


    1603445025_5f92a1210f6b8_e-m

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    Lorenz_A
    Answered on October 23, 2020 at 08:43 AM

    Thank you for contacting us.

    Can you please confirm if this is the form in question https://form.jotform.com/202881380727459? I checked that form's email advance setting and the "Simple Invoice" Template is currently not selected so it should not be sent as an attachment.

    1603457305_5f92d119edf15_test - 2020-10-

    I have cleared your form's cache, can you please try deleting the Simple Invoice PDF once more. I'd suggest you clear your browser's cache as well before deleting the template.

    If the issue still persists please let us know.


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    BDAVID
    Answered on October 27, 2020 at 06:26 PM

    Good day, I have reported this issue to our back-end team. If there is any update, you will be notified here.