Very urgent:File uploads missing in submissions

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    bcat2020
    Asked on October 23, 2020 at 05:57 AM

    Few File uploads not reflecting in the submissions. Kindly clarity

  • Profile Image
    Jovanne_A
    Answered on October 23, 2020 at 09:15 AM

    Hi, thank you for contacting JotForm support.

    I have checked the submissions of the form https://www.jotform.com/form/202828170126046 and I can see the file attachments in the submissions.

    Can you please provide us with the submission ID of the submissions who don't have the attachments?

    Guide: https://www.jotform.com/help/549-where-to-find-the-submission-id

    We look forward to your response.

  • Profile Image
    bcat2020
    Answered on October 23, 2020 at 12:28 PM
    Following are the submission ids for which attachments have not been
    uploaded
    4792520956314924063
    4792528322422853490
    4792544923304754607
    4792494761114757666(partial uploads)
    ...
  • Profile Image
    Gustavo_H
    Answered on October 23, 2020 at 03:28 PM

    Hi, @bcat2020. I hope you are having a wonderful day.


    I'm having some difficulties when trying to re-upload the submitted files. I will need to ask for a little bit more time. As soon as possible I will return with news.


    I appreciate your patience.


    Have a great weekend 😀✨

  • Profile Image
    Gustavo_H
    Answered on October 23, 2020 at 09:01 PM

    Hi, @bcat2020. 


    I have been investigating it with @Jovanne_A and other colleagues. It seems that the user has never submitted files on your form. And it is bizarre because all fields are required. So, one possible answer for this can be that the user has disabled browser's JavaScript. The required fields are checked using JavaScript, and if they are disabled, the user can submit a form skipping the required fields.

    To avoid this kind of trick from users, I would like to recommend adding the NoScript widget to your form. It will hide your form and show the message you define when someone disables the browser's JavaScript while filling your form.


    Best regards, 🍀

  • Profile Image
    bcat2020
    Answered on October 24, 2020 at 01:28 AM
    Thank you, Noscript widget is working...
    ...
  • Profile Image
    Patrick_R
    Answered on October 24, 2020 at 05:19 AM

    Hello! You should not face this problem now as your users won't see the form if JS is disabled in their browsers.

    Thank you!