JotForm app: offline form says no internet connection

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    FurBaby_WA
    Asked on October 23, 2020 at 08:00 AM

    Hi,

    I've read that you can do offline data gathering, but everytime I take my ipad off the net it says no internet connection.

    Do I have to pay for this feature?

    Thanks

    Shari

  • Profile Image
    Lorenz_A
    Answered on October 23, 2020 at 11:01 AM

    Thank you for contacting us.

    I assume you are referring to the JotForm application, right? Yes, Jotform Mobile forms let you work offline so you can collect data on the go.

    everytime I take my ipad off the net it says no internet connection.

    Please make sure that the form you want to work offline is currently added to your "OFFLINE FORMS" and you need to have an internet connection first in order to do that.

    To enable offline forms, simply go to the settings > offline forms > and check which form you would like to be accessible offline.

    Here's a screenshot as your guide.

    1603465171_5f92efd395f22_Screenshot_20201603465216_5f92f0008b121_Screenshot_2020I hope this helps. Let us know if you need any further assistance.