How can I get my form to display properly?

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    Asked on October 23, 2020 at 11:16 AM

    I can't find any way to fix this. It's the payment section on our form. On the editor and our website it shows up one way, but when I go into the advanced editor to try and fix it, it shows up correctly (attached screenshot).

    We want it showing up like the one column, clean look, but it shows up with a jumbled two column.1603466155_5f92f3abbd84b_89b95b4d-4830-4

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    Answered on October 23, 2020 at 02:52 PM

    Hi there,

    Thank you for reaching out to us.

    I wasn't able to find any JotForm form on the link you provided.

    For us to better assist you, please share with us the URL of the page where the form is embedded.

    Looking forward to your response.

  • Profile Image
    Answered on October 23, 2020 at 03:21 PM
  • Profile Image
    Answered on October 23, 2020 at 10:50 PM

    I am seeing your form on the website like this:


    The form is correctly displayed at our end.

    I see you have used the Javascript method to embed the form on the website. Sometimes script method causes conflict between the website and the form.

    Could you please re-embed the form using the iFrame code and let us know how it goes.


    Do let us know if you have further questions.