What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Stop billing my paypal account

    Asked by TheDigitalIN on September 06, 2013 at 03:53 PM

    I don't wish to use your service any longer. I have told you this again and again. Stop billing my thedigitalin Paypal account.


    If you continue, I will alert the authorities and have you charged.

    Page URL:

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    JotForm Support

    Answered by Welvin on September 06, 2013 at 05:14 PM


    Good day! There's a manual process downgrading account when it comes to Paypal Direct Payments. To fully cancel your subscription with us, you need to follow the below steps;

    1. Log in to your PayPal account

    2. Click Profile near the top of the page

    3. Select My money

    4. In the 'My pre-approved payments' section, click Update

    5. Select the merchant (Jotform) whose agreement you want to cancel and click Cancel

    6. Click Cancel Profile to confirm your request