Stop billing my paypal account

  • Profile Image
    Asked on September 06, 2013 at 03:53 PM

    I don't wish to use your service any longer. I have told you this again and again. Stop billing my thedigitalin Paypal account.


    If you continue, I will alert the authorities and have you charged.

  • Profile Image
    Answered on September 06, 2013 at 05:14 PM


    Good day! There's a manual process downgrading account when it comes to Paypal Direct Payments. To fully cancel your subscription with us, you need to follow the below steps;

    1. Log in to your PayPal account

    2. Click Profile near the top of the page

    3. Select My money

    4. In the 'My pre-approved payments' section, click Update

    5. Select the merchant (Jotform) whose agreement you want to cancel and click Cancel

    6. Click Cancel Profile to confirm your request