How would a user cancel an appointment? How would a refund be processed?

  • Profile Image
    Joey_Gupta
    Asked on October 23, 2020 at 01:40 PM

    Hi,

    For example if "Person A" booked the slot for 24th Oct 2020, 3pm. (paid )

    But he wants to cancel the booking, how he can do it and how refund will work ?

    Form URL : https://form.jotform.com/202822089645459

    Note :
    1) I know I can cancel the booking form submission form details but what if user wants to cancel the booking
    2) After cancelling from form submission , it will automatically refund the paid amount too ? Or I have to create a sperate refund form ?

  • Profile Image
    Gustavo_H
    Answered on October 23, 2020 at 06:38 PM

    Hi, @Joey_Gupta. I hope you are having a great day.

    After cancelling from form submission , it will automatically refund the paid amount too ? Or I have to create a sperate refund form ?

    We are sorry, but the option of refund a transaction processed through a form submission is not available within your JotForm account or form. To issue a refund, you will need to use the payment gateway you have used in your form. In your case, it seems that you are using PayPal. Here's a useful guide to process a refund in PayPal.

    PayPal guide 👉 how-do-i-issue-a-refund-to-my-buyer

    If you have any further questions about refunding your clients, I would like to suggest you contact PayPal Support.


    Have a great weekend 😀✨