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Joey_GuptaAsked on October 23, 2020 at 1:40 PM
Hi,
For example if "Person A" booked the slot for 24th Oct 2020, 3pm. (paid )
But he wants to cancel the booking, how he can do it and how refund will work ?
Form URL : https://form.jotform.com/202822089645459
Note :
1) I know I can cancel the booking form submission form details but what if user wants to cancel the booking
2) After cancelling from form submission , it will automatically refund the paid amount too ? Or I have to create a sperate refund form ?Page URL: https://form.jotform.com/202822089645459 -
Gustavo_HReplied on October 23, 2020 at 6:38 PM
Hi, @Joey_Gupta. I hope you are having a great day.
After cancelling from form submission , it will automatically refund the paid amount too ? Or I have to create a sperate refund form ?
We are sorry, but the option of refund a transaction processed through a form submission is not available within your JotForm account or form. To issue a refund, you will need to use the payment gateway you have used in your form. In your case, it seems that you are using PayPal. Here's a useful guide to process a refund in PayPal.
PayPal guide 👉 how-do-i-issue-a-refund-to-my-buyer
If you have any further questions about refunding your clients, I would like to suggest you contact PayPal Support.
Have a great weekend 😀✨