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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problem with Other field on iPhone 4

    Asked by floydpr on September 06, 2013 at 03:55 PM

    I've created a survey that works well on several different browsers on a laptop -- Google, IE and Firefox.

    It also functions correctly in Safari on an iPhone 4S.

    However, on my iPhone 4 with Safari 6.1.3, I can't type text into the "Other" field, which is an option for several questions.

    Any advice on this issue?

    Page URL:
    http://polkstage.element115.net/survey

    problem survey different can't type text several questions
  • Profile Image
    JotForm Support

    Answered by Mike_T on September 06, 2013 at 04:28 PM

    Thank you for contacting us.

    I was not able to reproduce this using iOS 4, 5.0 and 6.0 emulators using browserstack.com. This is also fine on my Android phone.

    Can you try to open the page in a Private Browsing mode via Safari on your iPhone 4? If this is working right on the private browsing window, the issue is related to the temporary browser data.

  • Profile Image

    Answered by floydpr on September 09, 2013 at 10:39 AM

    After switching to private browsing mode, clearing my history and clearing my cookies and cache, I was able to enter text in the "Other" field from my iPhone 4. Thanks for your help!

  • Profile Image

    Answered by khrisell on September 09, 2013 at 11:10 AM

    Hello floydpr,

    In behalf of Mike , You are most welcome! 

    We are glad to be any help with your JotForm needs.

    Feel free to contact us anytime if you have further questions or inquiry.

    If it is a new topic, kindly open a new thread to assist you better and avoid confusion.

    Thank you for using JotForm. :)