Problem with Other field on iPhone 4

  • Profile Image
    floydpr
    Asked on September 06, 2013 at 03:55 PM

    I've created a survey that works well on several different browsers on a laptop -- Google, IE and Firefox.

    It also functions correctly in Safari on an iPhone 4S.

    However, on my iPhone 4 with Safari 6.1.3, I can't type text into the "Other" field, which is an option for several questions.

    Any advice on this issue?

  • Profile Image
    Mike_T
    Answered on September 06, 2013 at 04:28 PM

    Thank you for contacting us.

    I was not able to reproduce this using iOS 4, 5.0 and 6.0 emulators using browserstack.com. This is also fine on my Android phone.

    Can you try to open the page in a Private Browsing mode via Safari on your iPhone 4? If this is working right on the private browsing window, the issue is related to the temporary browser data.

  • Profile Image
    floydpr
    Answered on September 09, 2013 at 10:39 AM

    After switching to private browsing mode, clearing my history and clearing my cookies and cache, I was able to enter text in the "Other" field from my iPhone 4. Thanks for your help!

  • Profile Image
    khrisell
    Answered on September 09, 2013 at 11:10 AM

    Hello floydpr,

    In behalf of Mike , You are most welcome! 

    We are glad to be any help with your JotForm needs.

    Feel free to contact us anytime if you have further questions or inquiry.

    If it is a new topic, kindly open a new thread to assist you better and avoid confusion.

    Thank you for using JotForm. :)