How can I make the form list the submitting person's email address?

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    Asked on September 06, 2013 at 04:11 PM

    For whatever reason, the last couple of forms I have created have created this problem for me.  It used to be that when I received a submission, the person's name and email address were listed in the "from" line.  I could easily hit the reply button to, well, reply!  However, now it lists the person's name (from the form), and  I hit reply and the person I'm responding to gets nothing.  Is this something new?  Please help!  I have a couple of registration forms online for large volunteer projects!


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    Answered on September 06, 2013 at 04:29 PM

    Hello gsobeautiful, first of all, let me apologize for the inconvenience this may have brought you. This is a recent change that took place to avoid JotForm's servers from becoming blacklisted as SPAM by Email Service Providers. There is a workaround to get those new forms to display the user's email address, this is done via a service named Mandrill. Below I'm appending  a very useful article that will allow you to set this up.

    Set Email Field as the Notification Sender Email Address with Mandrill

    If you need additional asistance, do let us know. Thank you for using JotForm.