Problems with downloading

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    Emlyne T 
    Asked on October 23, 2020 at 03:51 PM

    Good afternoon, I'd like to mention that I sent a help ticket yesterday regarding problems with downloading and then the problem could not be reproduced since it fixed itself for some reason.

    I had problems downloading forms again this morning (sporadic, I was able to download one form then I couldn't for the next forms). We were able to make a temporary solution by opening jotform in an incognito browser and download from there but it would be best if this wasn't necessary. Thank you!

    1603482697_5f933449d6281_

  • Profile Image
    Vick_W
    Answered on October 23, 2020 at 09:57 PM

    Hi Emlyne,

    If you were able to download the PDF using an incognito window then it means it's a Cache issue. You can clear your form cache from your account settings by following the guide below.

    https://www.jotform.com/help/229-how-to-clear-your-form-cache?

    If the issue persists then please clear your browser cache by following the guide below.

    https://www.wpbeginner.com/beginners-guide/how-to-clear-your-browser-cache-in-all-major-browsers-fast-way/

    Let us know if you need further assistance.

    Thanks.