Not seeing what the customers order

  • selfcare.bestcare365
    Asked on October 23, 2020 at 4:03 PM

    Hello, please help with the following issues.

    1. Not seeing the items the customer ordered in my notification email.
    2. The customer is not seeing their form response in the email that they get
    3. Is there any way for me to add shipping based on a method - eg. post office, courier etc?
    4. I keep editing and saving the changes for the invoice but not seeing the changes
  • Elton Support Team Lead
    Replied on October 23, 2020 at 10:01 PM

    Something seems wrong with your email notification and autoresponder. It is showing an HTML code instead of the actual table with labels and field variables.

    10242020 gLWlwirrso Screenshot 10

    To fix it, please delete your notification and autoresponder then create a new one. This will generate the table fields containing the correct field variables.

    Here's how to delete them:

    Go to Settings > Emails > delete the Notification and Autoresponder by clicking the delete icon.

    10242020 PzC2C4QCjI Screenshot 21

    And here's how to set up a new email and autoresponder.

    Settings > Emails > Add an email > Notification Email

    Just repeat the same process and select Autoresponder to create an Autoresponder.

    10242020 6NHZlvUPRH Screenshot 32

    We will answer your other questions in a separate ticket here:

    https://www.jotform.com/answers/2653024

    https://www.jotform.com/answers/2653025

  • selfcare.bestcare365
    Replied on October 27, 2020 at 12:28 PM
    Thanks a lot!
    ...