reviewing documents submitted with a form

  • Profile Image
    gpruitt54
    Asked on October 23, 2020 at 05:57 PM

    We are testing a scholarship application form. In the form we allow down loads of things like reference letters. In testing this feature, the recipients are unable to view the downloaded submissions. We receive a 404 error.

    What can we do to resolve?

    Greg Pruitt
    312-720-3745

  • Profile Image
    Vick_W
    Answered on October 24, 2020 at 12:18 AM

    Hi Greg,

    I'm assuming you are referring to your form https://www.jotform.com/form/202523745950152. I do see the option in the form to upload files.

    1603512836_5f93aa04782dc_

    But I do not see any option to download any files.

    Or do you mean that the uploaded files in the form using the above field are not accessible by the recipients of the notification emails?

    If that is the case then please disable the following options in your account settings.

    https://jotform.com/myaccount/settings

    1603513084_5f93aafc3908a_

    Let us know if you need further assistance.

    Thanks.