Why has my account been suspended?

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    Rebecca Silva 
    Asked on October 23, 2020 at 07:32 PM
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    Answered on October 24, 2020 at 12:16 AM

    Hi there,

    Thanks for patiently waiting.

    We sincerely apologize for any inconvenience you may have encountered.

    Kindly be informed that your account was suspended due to phishing activity within your form "Guarantee of Payment Form" in which you ask users for "credit card information" as shown below:


    Furthermore, online Form Builders, including JotForm, are sometimes being used for identity theft and we go to great lengths to prevent this. That's why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.

    Moreover, unfortunately, there is no way we allow to have credit card fields on forms. Alternatively, you must use a payment integration method, this guide will provide you with more info about this.

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms. However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though. 

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We are patiently waiting for your response with which you explicitly confirm that you agree to remove the offending fields shown above, so that we can act further and reactivate your account.