how do I securely ask for credit card info in our jotform?

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    Asked on October 23, 2020 at 07:58 PM

    We are paying for the HIPAA level of forms, and want to ask for credit card info as a section of the intake forms- is this possible?

    Before I was told I couldn't but in these remote COVID times, I wanted to check in and see if there is an update to safely ask for clients to enter this info in the form in one place instead of using another third party info collection.

    Thank you!

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    Answered on October 24, 2020 at 12:39 AM

    Unfortunately, due to our PCI certification, we are required to deny the collection of credit card details on regular fields. Should you wish to collect payments, kindly use one of our payment processors.

    If you only want to collect your customer's payment details and charge them at a later date, kindly follow this guide: How-to-Enable-Payment-Authorization