Trouble with new sign-up

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    Erin Belisle 
    Asked on October 23, 2020 at 08:32 PM

    Can't get my client's correct e-mail address to take for a new sign up. Need to use their e-mail instead of mine so they have access to everything if someone else takes over form creation after me.

    Giving me an error that I have to input a valid e-mail address, even though the e-mail address is, indeed, valid.

    How do we get them signed up?

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    Answered on October 24, 2020 at 01:56 AM

    As per checking, there is already an account with the email address If you forgot the password, you can request for a reset password by following this guide: How-to-reset-the-password