- walkingtreetravelAsked on September 06, 2013 at 08:14 PM
Help! We need this form ASAP to work. We are not receiving email notifications, nor having the fields sync with Zoho CRM. Just days ago, everything was working just fine. We do not know what is wrong and have spent the past two days changing settings in order to figure what happened. If you are able to fix it, please can you send us a link to a new form? Thanks!
- JotForm SupportEltonCrisAnswered on September 06, 2013 at 09:26 PM
I'm not sure what exactly happens but your form failed to continue to the submissions process after hitting submit button. This is the reason why it's not firing email notifications anymore, same with Zoho Integration. It just stops in to a white page though this is not happening on its cloned form.
Let me please suggest to clone that form in your account instead. Form Cloning. The cloned form should work normally as expected. Integrate it to Zoho and Spreadsheet as per your original settings on the main form. Check if this works fine.
- JotForm SupportEltonCrisAnswered on September 06, 2013 at 09:42 PM
May I also suggest to access that form in your account first and hit save button. This might fixed the blank page issue in your form.
Let us know if the problem still persist after that.