What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Notifications are not Sending and not syncing with ZoHo

    Asked by walkingtreetravel on September 06, 2013 at 08:14 PM

    Help! We need this form ASAP to work.  We are not receiving email notifications, nor having the fields sync with Zoho CRM.  Just days ago, everything was working just fine.  We do not know what is wrong and have spent the past two days changing settings in order to figure what happened.  If you are able to fix it, please can you send us a link to a new form? Thanks! 

    Page URL:
    http://www.jotform.com//?formID=21911266208954

    email email notifications zoho syncing
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    JotForm Support

    Answered by EltonCris on September 06, 2013 at 09:26 PM

    Hi,

    I'm not sure what exactly happens but your form failed to continue to the submissions process after hitting submit button. This is the reason why it's not firing email notifications anymore, same with Zoho Integration. It just stops in to a white page though this is not happening on its cloned form.

    Let me please suggest to clone that form in your account instead. Form Cloning. The cloned form should work normally as expected. Integrate it to Zoho and Spreadsheet as per your original settings on the main form. Check if this works fine.

    Thanks!

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    JotForm Support

    Answered by EltonCris on September 06, 2013 at 09:42 PM

    May I also suggest to access that form in your account first and hit save button. This might fixed the blank page issue in your form.

    Let us know if the problem still persist after that.