I keep editing and saving the changes for the invoice but not seeing the changes

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    selfcare.bestcare365
    Asked on October 23, 2020 at 10:01 PM

    I keep editing and saving the changes for the invoice but not seeing the changes1603895397_5f9980655e931_20201028_0657131603895396_5f99806423bcc_20201028_065515

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    EltonCris
    Answered on October 23, 2020 at 10:18 PM

    In the Invoice tab on your payment field, click the Preview The Invoice button so it would open it on the PDF Editor then unpreview it so you can edit your invoice in the PDF Editor. This way you can see for yourself how the invoice would really look and customize it in any way you want.

    10242020_sfm65p1BMc.png

    Example:

    10242020_mKtVkJOlF5.gif

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    selfcare.bestcare365
    Answered on October 27, 2020 at 01:28 PM
    I had tried before and it didnt work. Will try again. Thank you.
    ...
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    selfcare.bestcare365
    Answered on October 27, 2020 at 03:28 PM
    The changes are still not saved.
    ...
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    selfcare.bestcare365
    Answered on October 27, 2020 at 04:28 PM
    I click on preview, make changes then save by clicking update template
    however when i close the form and then go back on it I see that the changes
    made are not saved.
    ...
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    EltonCris
    Answered on October 27, 2020 at 05:39 PM

    Do you mind letting us know which specific changes aren't updating? Here's what I see in your invoice on edit mode in one of your submissions here. Note that the field variables and the products would change depending on the customer's information and the selected products.

    10282020_SeGBWsrHQl.png


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    selfcare.bestcare365
    Answered on October 27, 2020 at 11:28 PM
    Okay I just tried it again and I'm seeing what you're seeing....maybe I
    wasn't saving it properly but its all good now thank you.
    ...
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    selfcare.bestcare365
    Answered on October 28, 2020 at 12:28 AM
    Am I doing something wrong?
    I just tested the form again and thats what I got. The changes are not
    there.
    ...
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    selfcare.bestcare365
    Answered on October 28, 2020 at 12:28 AM
    https://www.jotform.com/pdf-editor/202054067484150?preview=true
    This looks nothing like what I edited.
    ...
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    Richie_P
    Answered on October 28, 2020 at 04:54 AM

    May we know what fields are not correct or what fields have you edited but was not changed?

    You may post a screenshot of the fields that doesn't change or was not updated.

    Guide: How-to-add-screenshots-images-to-questions-to-the-support-forum

    Kindly also try clearing your browser's cache and login back to your account.

    Then try editing your invoice again.

    Let us know how it goes.

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    selfcare.bestcare365
    Answered on October 28, 2020 at 08:28 AM
    Its the layout that is not changing. I have made the changes several times
    from my work computer, my personal computer and my phone.
    Please see the screenshots attached and note the difference in the colours
    and layout.
    ...
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    selfcare.bestcare365
    Answered on October 28, 2020 at 08:28 AM
    Its the layout that is not changing. I have made the changes several times
    from my work computer, my personal computer and my phone.
    Please see the screenshots attached and note the difference in the colours
    and layout. I want it to stay like the image you had sent - those are the
    changes I keep making over and over and its not saving.
    ...
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    Anita_K
    Answered on October 28, 2020 at 09:32 AM

    Unfortunately, we are unable to see your screenshots. Please note that images directly attached to e-mails do not appear on the support forum.

    Please open this thread in your browser and attach the image there following this guide so that we can see what colors and layout you are referring to.

    How-to-add-screenshots-images-to-questions-to-the-support-forum

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    selfcare.bestcare365
    Answered on October 28, 2020 at 11:28 AM
    Okay I just added the images.
    ...
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    KrisLei
    Answered on October 28, 2020 at 12:41 PM

    Thank you for trying to post the screenshots; however, it seems that it is still not visible on our end. Here's what we are showing on our end:

    1603903133_5f999e9dedd40_Screenshot_1029

    Can you attach it again by opening this ticket on a browser:

    1603903216_5f999ef076fe5_

    Then click the INSERT / EDIT IMAGE button to attach the images or screenshots:

    05-29-2017-1496000252.png?1.0.449

    Thank you. Looking forward to your response.