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selfcare.bestcare365Asked on October 23, 2020 at 10:01 PM
I keep editing and saving the changes for the invoice but not seeing the changes
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Elton Support Team LeadReplied on October 23, 2020 at 10:18 PM
In the Invoice tab on your payment field, click the Preview The Invoice button so it would open it on the PDF Editor then unpreview it so you can edit your invoice in the PDF Editor. This way you can see for yourself how the invoice would really look and customize it in any way you want.
Example:
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selfcare.bestcare365Replied on October 27, 2020 at 1:28 PMI had tried before and it didnt work. Will try again. Thank you.
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selfcare.bestcare365Replied on October 27, 2020 at 3:28 PMThe changes are still not saved.
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selfcare.bestcare365Replied on October 27, 2020 at 4:28 PMI click on preview, make changes then save by clicking update template
however when i close the form and then go back on it I see that the changes
made are not saved.
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Elton Support Team LeadReplied on October 27, 2020 at 5:39 PM
Do you mind letting us know which specific changes aren't updating? Here's what I see in your invoice on edit mode in one of your submissions here. Note that the field variables and the products would change depending on the customer's information and the selected products.
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selfcare.bestcare365Replied on October 27, 2020 at 11:28 PMOkay I just tried it again and I'm seeing what you're seeing....maybe I
wasn't saving it properly but its all good now thank you.
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selfcare.bestcare365Replied on October 28, 2020 at 12:28 AMAm I doing something wrong?
I just tested the form again and thats what I got. The changes are not
there.
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selfcare.bestcare365Replied on October 28, 2020 at 12:28 AMhttps://www.jotform.com/pdf-editor/202054067484150?preview=true
This looks nothing like what I edited.
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Richie JotForm SupportReplied on October 28, 2020 at 4:54 AM
May we know what fields are not correct or what fields have you edited but was not changed?
You may post a screenshot of the fields that doesn't change or was not updated.
Guide: How-to-add-screenshots-images-to-questions-to-the-support-forum
Kindly also try clearing your browser's cache and login back to your account.
Then try editing your invoice again.
Let us know how it goes.
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selfcare.bestcare365Replied on October 28, 2020 at 8:28 AMIts the layout that is not changing. I have made the changes several times
from my work computer, my personal computer and my phone.
Please see the screenshots attached and note the difference in the colours
and layout.
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selfcare.bestcare365Replied on October 28, 2020 at 8:28 AMIts the layout that is not changing. I have made the changes several times
from my work computer, my personal computer and my phone.
Please see the screenshots attached and note the difference in the colours
and layout. I want it to stay like the image you had sent - those are the
changes I keep making over and over and its not saving.
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Anita_KReplied on October 28, 2020 at 9:32 AM
Unfortunately, we are unable to see your screenshots. Please note that images directly attached to e-mails do not appear on the support forum.
Please open this thread in your browser and attach the image there following this guide so that we can see what colors and layout you are referring to.
How-to-add-screenshots-images-to-questions-to-the-support-forum
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selfcare.bestcare365Replied on October 28, 2020 at 11:28 AMOkay I just added the images.
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KrisLei Jotform SupportReplied on October 28, 2020 at 12:41 PM
Thank you for trying to post the screenshots; however, it seems that it is still not visible on our end. Here's what we are showing on our end:
Can you attach it again by opening this ticket on a browser:
Then click the INSERT / EDIT IMAGE button to attach the images or screenshots:
Thank you. Looking forward to your response.