My Account has suspend

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    Rani Mardiana 
    Asked on October 24, 2020 at 12:03 AM

    Good Morning, I have trouble with my account. My Account has suspend until now. How should i do to active my account?

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    Richie_P
    Answered on October 24, 2020 at 04:18 AM

    The form 202963364163052 found on your account mardianarani1 is suspicious of phishing activity and was auto suspended by our phishing detector due to logo.

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    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In line with this, we would like to request these information from you:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid being flagged again by our phishing detector that can lead to another account suspension.

    Send these proofs to reviewers@jotform.com with Thread #2653148 as your subject.

    They will let you know about the status of your account after a thorough review of your proofs.