My IP address has been banned??

  • Profile Image
    Jamin 
    Asked on October 24, 2020 at 04:37 AM

    Hi there,

    I was in the midst of setting up my forms and just created some random forms from your templates. To try and understand the system. However today when I tried to access your site on my computer it said my IP was banned? I haven’t tried to send out the forms and was merely in the process of putting them up

    Screenshot
  • Profile Image
    Ariel_P
    Answered on October 24, 2020 at 06:14 AM

    Hello there,

    Thank you for reaching out to us.

    For us to better assist you, please share the IP address you're on, so we could check on our end.

    You can find your IP Address by searching "What's my IP" on your browser.

    Looking forward to your response.

  • Profile Image
    kosmosqtpe
    Answered on October 25, 2020 at 08:28 AM
    Hi there,
    My accounts as unbanned as someone on facebook messenger was able to assist
    me. However, my IP address is still banned. Could you assist me? Thanks
    My IP Address is 115.66.101.186
    Regards,
    Jamin Huang
    ...
  • Profile Image
    Ariel_P
    Answered on October 25, 2020 at 10:01 AM

    Hello there,

    Thank you for the additional information.

    I've added your IP on the whitelist. You should be able to access your form.

    If you have further questions, let us know.