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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Won't allow me to change email

    Asked by emmagoddard on September 06, 2013 at 11:59 PM

    Hello,

    I am building a website for a company, I made an account in my name and email but want notifications to be sent to theirs. 

    I have carefully followed the instructions in the 'Reply-To and Recipient settings' section, and then pressed 'test email' but the emails still come to me, not to the new email I have entered. 

    I have attached screenshots of adding a new email, and the notification that comes up when I send a test email. 

    Please help!

     

    Screenshot
    email Emails name recipient
  • Profile Image

    Answered by Cesar on September 07, 2013 at 01:44 AM

    Hello emmagoddard,

    Instead of trying the Test Email button, kindly try to submit the form as a user normally would. This should allow the email to arrive on your client's address (If set on the Recipient Email Field).

    Do let us know if the issue persits, Thank you.

  • Profile Image

    Answered by emmagoddard on September 08, 2013 at 12:25 AM

    Thanks I will try that!

    Would you please explain to me how the options in the top left corner work? I am finding them quite confusing.

    I know I add the clients email into the Recipient Email field, but what do the other options mean: sender name, sender email and reply-to email? Are these the options to define what appears in the clients email when they recieve them?

    I am particularly confused by 'Reply To Email' - what does this mean? There is no explanation, just options. 

    Thanks in advance

     

     

     

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    JotForm Support

    Answered by Welvin on September 08, 2013 at 02:00 AM

    Hi,

    Please check this guide: https://www.jotform.com/help/30-Email-Notification-Details.

    In Form Email Notification Settings (Setting Up Email Notifications):

    Sender Name: This is the Name of who submitted the form. Usually, form owners is picking the Full Name Field from the dropdown options.

    Sender Email or FROM Email: This is the Email Address of who submitted the form. Usually, form owners is picking noreply@jotform.com or noreply@formresponse.com. These two are Jotform's default settings. 

    -If you'd like that the Email Address appears to be of the actual submitters Email Address provided to your form Email Field, you can do that, but you have to first setup SMTP Account details. We recommend Mandrill for SMTP Settings, please follow this guides:

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    https://www.jotform.com/help/240-Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill

    So to explain it further, please see screenshots below of the differences when using noreply@jotform.com and SMTP:

    1. When using noreply@jotform.com

    2. When using SMTP Account details

     

    Reply-To Email: This is the Email Address of the one who submitted the form. This should be the Email Field of your form. So, you received the Form Email Notification, and you want to reply to the sender, this is the Email Address where the sender receives your responses. 

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on September 08, 2013 at 02:01 AM

    If you have further questions with the following options, please open a separate thread so we can assist you there.

    Cheers!