change the email address where the billing invoices are sent

  • jonathan_i
    Asked on October 24, 2020 at 1:45 PM

    hello,


    how can i setup that all of my invoices and receipts will go to my company's finance team email?


    thanks,

    Jonathan

  • Simon_L
    Replied on October 24, 2020 at 3:31 PM

    Hello Jonathan,

    Could you provide us with more details on your issue, please? That would help us solve your problem quicker.

    I believe you are referring to your "Data Change Request Form". Am I correct?

    In any case, I see that you have already added a Notification Email. Is the recipient address your finance team? If not, that is no problem: you could duplicate the "Notification 1" email already on your form, perform the necessary changes, and test everything out. Make sure to update any related conditions as well.

    1603567651 5f948023c212a Screenshot 10

    By default, a notification email will be sent whenever the form is submitted. You can set up the email's body, recipients, and advanced settings by clicking on the pencil icon (which you already know).

    Let us know if that helps! We will be glad to assist you further.

    Thank you,

    Simon

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  • jonathan_i
    Replied on October 24, 2020 at 4:28 PM
    Hi,
    Im not referring to any form.
    I’m talking about billing for my account.
    I’m currently get the receipt to this email and I want it to be sent to a different email. How do I do that?
    Also, how can I also get the invoices in email?
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  • John Support Team Lead
    Replied on October 24, 2020 at 6:46 PM

    Billing emails are only sent to the email address associated with the account. It is not currently possible to send notices to another email address other than that one.

    If you want to change the billing email address, you may change the registered email address from the account settings and the same will be used for billing:

    1603579312 5f94adb02a869 Screenshot 10

    Also, how can I also get the invoices in email?

    Stripe (the payment processor who handles your subscription with us) sends you an email every time the subscription renews.

    Also, you can obtain copies of your invoices on your account's Billing Page. Please refer to this guide on how-to-check-invoices.