How to Move Submissions to individual Folder.

  • Eleni_Amodio
    Asked on October 24, 2020 at 2:32 PM

    Hello,

    Is there a way to move submissions into an individual folder that is already created?

    Thank you

    Helen Amodio

    Page URL: https://www.jotform.com/myforms/
  • Kenneth JotForm Support
    Replied on October 24, 2020 at 4:49 PM

    Thank you for reaching support,

    With the old view which you are in, no, however, we can switch you over to the new view(Sheets) which enables you this option:

    1603572358 5f949286c8209 f1 Screenshot 10

    Let us know if you wish to proceed.

    Best.

  • Eleni Amodio
    Replied on October 24, 2020 at 4:56 PM

    Ok. Thank you.

    If I switch over to the new view (Sheets), is there an additional cost to enable that option?

  • VincentJay
    Replied on October 24, 2020 at 7:24 PM

    There's no additional payment for using the new Sheets or Tables. We can also switch you back to the old version if you don't like the new version. Let us know if you want to try it and we will activate it to your account.

    We'll wait for your reply. Thank you!

  • Eleni Amodio
    Replied on October 24, 2020 at 8:59 PM

    Ok great- if it will give me the ability to move the submissions into individual folders, then yes I would like to switch to the new version and test it out.

    Thank you for your help!

  • KrisLei Jotform Support
    Replied on October 24, 2020 at 9:16 PM

    Hello Eleni,

    I have switched your submission view to Tables or Sheet view as requested. Kindly try to reaccess your submissions, and the process is similar when accessing the submission page.

    Let us know if you need further assistance.

  • Eleni Amodio
    Replied on October 25, 2020 at 11:24 AM

    Hello!

    I have logged in to jotforms and do not see where it has been switched to the new version. I still see the old version.

    Please advise.

    Thank you,

    Eleni Amodio


  • KrisLei Jotform Support
    Replied on October 25, 2020 at 1:26 PM

    Hi,

    I have verified that your account is now using the Sheets view for submission. Please refer to the screencast below:

    1603646639 5f95b4af8229d form Screenshot 10

    To verify as well, are you logging into the Eleni_Amodio account? Kindly try to clear your browser's cache. Let's see if it will make a difference. Please do get back to us if the issue persists, and kindly provide us with a screenshot of what you are showing on your end?

    Please follow this guide on posting your screenshot on the ticket as we are unable to view images attached to emails: How-to-Post-Screenshots-to-Our-Support-Forum

    Thank you. Looking forward to your response.

  • Eleni_Amodio
    Replied on October 26, 2020 at 11:15 AM

    Yes- everything looks great! I am able to see the new view.

    Another question- I have added a back up email to my account. Will that email address also receive the submissions in real time in addition to the primary user?

    Thank you,

    Eleni Amodio



  • VincentJay
    Replied on October 26, 2020 at 12:38 PM

    To avoid confusion, I moved your new question to a new ticket. Please wait my reply on this page: https://www.jotform.com/answers/2656153

    Thank you!