Could I reset submission counts from trying out the tool?

  • Profile Image
    michellecd3
    Asked on October 24, 2020 at 03:51 PM

    Hello! I was trying out the website before creating a form to send to a large community, and didn't realize I have limited submissions and views. I tried deleting my test submissions, but it looks like the tst submissions and test views are still counting against me.

    Is it possible to reset those before I sent out the official form?

    Thanks!

    Michelle

  • Profile Image
    KrisLei
    Answered on October 24, 2020 at 07:52 PM

    Hello Michelle,

    As I have verified, your submission count for the month is only one. You may also try to check the Trash folder on the My Forms page to verify if there are still deleted submissions, as these are also counted with your submissions:

    i4j5t3blM67S9gHSHnOgHoLHDQ9_rTAGdS3v6yeO

    Then select the form and purge the deleted forms, as shown on the screenshot above. Let us know if the issue persists.