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    Users returning to their personal form to add more data- some yes, some no ?

    Asked by Rosenbu on September 07, 2013 at 06:34 AM

    I am producing forms which are dedicated to a single user... then I send them the direct link for their form


    I noticed that on some of my forms, the user can return to the same direct link  at a later time and add more information to their form. 


    On other forms Ive made, this is not true. Each time they return to the URL, the form is blank- that is, their entries have not been saved. 


    What is the difference ?  (I want the first option where they can return at a later date to add more information to  their form) 






    Below is a link to a form where the data is saved for later return 

    Page URL:

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    Answered by jedcadorna on September 07, 2013 at 01:00 PM


    We have article that discuss about modifying your submission at a later time. Please take a look at this link http://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-on-a-Later-Date

    Hope this helps!


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    Answered by Rosenbu on September 07, 2013 at 03:39 PM

    My question was why is the data put into the formed saved in some cases but not others ? 

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    Answered by KadeJM on September 07, 2013 at 04:40 PM

    Hello Will, I believe I am understanding you. I think this may involve the save and continue function which needs to be enabled on your forms. Originally there was a workaround for this that was used but now we have enabled a feature for it as well. The only downside to it though is that if a user has no Edit Link to go back and change it and they clear their browser cache then this will result in the problem you speak of where the data submitted is not found or is left blank.

    I additionally checked your form and I can see that you have it " Enabled " so I don't think that is the issue and I am currently leaning more to the second part since the data is saved locally as apart of the browser cache.

    Can you check with some of these users for the form and ask if they have done anything to clear their browser cache. If if they are running a program that automatically does this for them by chance. If not then let us know so that we can investigate it more.

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    Answered by Rosenbu on September 07, 2013 at 10:10 PM

    The form I had included in my question was one that was saving the input. I looked that the form which was not saving the input and you were correct.... the save and continue fucntion was disabled. 


    So this may be the answer... but I also see that I can only set  a maximum of 4 weeks for saving the data in the cache. Correct ? 

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    Answered by jedcadorna on September 08, 2013 at 12:55 AM


    Yes your correct 4 weeks of maximum that is also to avoide some future errors when browsing with your form.

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    Answered by Rosenbu on September 08, 2013 at 05:58 AM

    If the user makes a change in the form, is the time renewed ?  For example, if at 3 weeks the user makes a change, is the form saved for another 4 week period ? 

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    Answered by jedcadorna on September 08, 2013 at 07:17 AM

    I think it won't refresh with the original timestamp. Remember that by using this feature it stores a cache in your local storage so for example during your first day you deleted the cache that will automatically resets the TTL cache to 0.

    TTL(Time To Live) is use to optimize the performance of your browser. Without TTL you are just telling the browser to have an infinite session. This is not good with networks and specially browsers, This is just my own opinion on how I see and understand this feature.


    Hope that answers your question but again that is just my opion.


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    Answered by Rosenbu on September 08, 2013 at 07:19 AM

    Thank you. Im doing some testing. Ill let you know what happens

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    Answered by jedcadorna on September 08, 2013 at 07:32 AM

    Your welcome. Just let us know if you have further questions.