I would like to down grade my subscription level

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    Vincene Caruso 
    Asked on October 24, 2020 at 08:09 PM


    i recently upgraded my subscription level from the free one to one of the higher priced ones. I would like to downgrade to the free subscription now. Please let me know what needs to be done to down grade.


    Vincene Caruso

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    Answered on October 24, 2020 at 09:10 PM


    Please follow this guide these steps to downgrade your subscription back to the free plan:

    1. Make sure you are logged in using your JotForm account/username at https://www.jotform.com/login.

    2. Next, hover/click the profile icon (avatar) at the top right corner and click your username to access the Account page.  


    3. Click the Billing tab or access the tab directly by this link: https://www.jotform.com/myaccount/billing

    From your current plan, you can switch to the Starter/FREE plan by clicking on the Downgrade button.


    4. A pop-up window will provide additional information about the downgrade. Please follow the instructions mentioned to proceed with canceling your plan or switching back to the "Free" account.

    For reference: how-to-cancel-a-subscription-and-downgrade-back-to-free

    Let us know if you need further assistance.