I would like to down grade my subscription level

  • Profile Image
    Vincene Caruso 
    Asked on October 24, 2020 at 08:09 PM

    Hi,


    i recently upgraded my subscription level from the free one to one of the higher priced ones. I would like to downgrade to the free subscription now. Please let me know what needs to be done to down grade.

    Thanks,

    Vincene Caruso

  • Profile Image
    KrisLei
    Answered on October 24, 2020 at 09:10 PM

    Hello,

    Please follow this guide these steps to downgrade your subscription back to the free plan:

    1. Make sure you are logged in using your JotForm account/username at https://www.jotform.com/login.

    2. Next, hover/click the profile icon (avatar) at the top right corner and click your username to access the Account page.  

    2019-11-22-003.png

    3. Click the Billing tab or access the tab directly by this link: https://www.jotform.com/myaccount/billing

    From your current plan, you can switch to the Starter/FREE plan by clicking on the Downgrade button.

    2019-11-22-004.png


    4. A pop-up window will provide additional information about the downgrade. Please follow the instructions mentioned to proceed with canceling your plan or switching back to the "Free" account.

    For reference: how-to-cancel-a-subscription-and-downgrade-back-to-free

    Let us know if you need further assistance.