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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    where is my forms?!... please help me

    Asked by safasalemwebsa on September 07, 2013 at 10:04 AM

    he

    please , where is my forms

    there is no forms in my acount, why?!!!!

    in need these form.. it's too importent to me.... why you deleted it?!!!

    is there any wrong?

    Im so upset for these error and it not the first.

    please help me ..

    <p><script type="text/javascript" src="//form.jotform.co/jsform/32038605244852"></script></p>
    <p><script type="text/javascript" src="//form.jotform.me/jsform/32040975376457"></script></p>

    <p><script type="text/javascript" src="//form.jotform.me/jsform/32040897327456"></script></p>
    <p><script type="text/javascript" src="//form.jotform.me/jsform/32040897327456"></script></p>

    <p><script type="text/javascript" src="//form.jotform.co/jsform/32040620962849"></script></p>
    <p><script type="text/javascript" src="//form.jotform.me/jsform/32040887551454"></script></p>

     

    these is my form

    My Forms JotForm jsform
  • Profile Image
    JotForm Support

    Answered by jonathan on September 07, 2013 at 03:08 PM

    Hi,

    I have checked your account  safasalemwebsa and noted that you do not have any forms created yet under this account.

    I have also search for the forms using the form id# that you have provided from these

    <p><script type="text/javascript" src="//form.jotform.co/jsform/32038605244852"></script></p>
    <p><script type="text/javascript" src="//form.jotform.me/jsform/32040975376457"></script></p>
    <p><script type="text/javascript" src="//form.jotform.me/jsform/32040897327456"></script></p>
    <p><script type="text/javascript" src="//form.jotform.me/jsform/32040897327456"></script></p>
    <p><script type="text/javascript" src="//form.jotform.co/jsform/32040620962849"></script></p>
    <p><script type="text/javascript" src="//form.jotform.me/jsform/32040887551454"></script></p>

     

    But so far, all of this form id# does not exists in JotForm.

    Can you share to us the URL of the website where you have supposedly embedded this forms? We will check further if there is any issue.

    Thanks.

  • Profile Image

    Answered by safasalemwebsa on September 07, 2013 at 06:21 PM
    i'm so upset
    you caused problem to me with lost my forms
    i creat my forms befor three months, i think
    where is my forms?!!!!
    if you reactive my acount , are you delete my forms with reactive or what?!!!!
    what's happen with my acount ?!!!!!!!!!!!!!
    please,, where my forms?!!!
    in need it so much
    please help me to find it
  • Profile Image

    Answered by safasalemwebsa on September 07, 2013 at 06:23 PM
    i'm so upset
    you caused problem to me with lost my forms
    i creat my forms befor three months, i think
    where is my forms?!!!!
    if you reactive my acount , are you delete my forms with reactive or what?!!!!
    what's happen with my acount ?!!!!!!!!!!!!!
    please,, where my forms?!!!
    in need it so much
    please help me to find it







    my website where the forms is used is
    http://2daisy.net/
    please help me
  • Profile Image
    JotForm Support

    Answered by jonathan on September 07, 2013 at 09:37 PM

    From what I can see so far is that you have deleted all of your forms.

    You can trace this in your My Accounts history page

    www.jotform.com/myaccount/history

     

     

    This is the reason why you do not have any forms right now.

    Thanks.

  • Profile Image

    Answered by safasalemwebsa on September 08, 2013 at 05:04 AM

    I'm not deleteing any form

    I need these form,

    something wrong

  • Profile Image

    Answered by safasalemwebsa on September 08, 2013 at 05:17 AM

    this is very bad
    from the first time until now ,bad services and I will not creat any form here
    there is no help , no services
    you deleted my forms not me , and you can't restore it again
    I'm not delete any thing

  • Profile Image

    Answered by safasalemwebsa on September 08, 2013 at 06:46 AM

        Sun, 8 Sep 13 - 01:39
        You've logged in from 173.245.53.164
        Sun, 8 Sep 13 - 01:14
        You've logged in from 173.245.53.164
        Sat, 7 Sep 13 - 17:14
        You've logged in from 173.245.53.164
        Sat, 7 Sep 13 - 16:52
        You've logged in from 173.245.49.107

    to whom this IP ?

    and why he login to my account???

    why he delete the forms?

    where is the support that you given to us ?!!

  • Profile Image

    Answered by safasalemwebsa on September 08, 2013 at 07:29 AM

    as your replay, you are disable my forms at some day.. I don't now

    Why?!!!!

  • Profile Image

    Answered by safasalemwebsa on September 08, 2013 at 07:34 AM

    If some body login to my account and deleted the forms

    can you give me the IPs of who login to my account and what he do here !!!!

    what is the day that the forms are being deleted??

    what the IP that log and deleteed the forms?

  • Profile Image
    JotForm Support

    Answered by jonathan on September 08, 2013 at 08:22 AM

    As previously mentioned, you can track your account activities thru the activity logs page https://www.jotform.com/myaccount/history

    I checked your account and this is the last activity log for the past week

     

    I assure you nobody from the support have deleted your forms.

    Base on the IPs that were logged in your activity log, it is obvious that this belongs to your end because of the IP address range.

    When you first created your account, the IP address registered was the same range as latest login IP addresses recorded in your log.

     

    Please check if anyone else aside from you knows the login credentials of your account. It is evident that the deletion and purge of the forms was done with the IP address that was on your end.

    Thanks.

  • Profile Image

    Answered by TentGroup on April 15, 2016 at 11:15 AM

    Someone di this to me too i suspect. i have created 5 forms from tempelates and i opened Jotform 3 weeks later and they are gone. Currently i have a free account. Do they expire after a certain time? Do I need to copy the form somehow and then alter it? Please Help.
  • Profile Image
    JotForm Support

    Answered by BJoanna on April 15, 2016 at 01:21 PM

    @TentGroup 

    I have moved your question to separate thread and we will provide you an answer there shortly.

    https://www.jotform.com/answers/819599