Tables/Sheets: Showing blank page, unable to view submissions on all forms

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    brachvogel
    Asked on October 25, 2020 at 10:35 AM

    Hi,

    We are experiencing a problem today. When we click "See submissions" from the Main page, the submissions do not load. This is happening to all forms.

    We are able to open a new blank form but not see any previous submissions right now.

    Please advise.

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    ashwin_d
    Answered on October 25, 2020 at 01:06 PM

    I am sorry for the trouble caused to you. Unfortunately I am unable to check your form's submission page because of HIPAA compliance.

    I would suggest you to please clear your browser cache and try again. The following guide should help you how to clear your browser cache: http://www.wikihow.com/Clear-Your-Browser's-Cache

    If the issue persists even after clearing browser cache, I would suggest you to please share the browser console log ad we will check if it shows any error message. The following guide should help you how to check browser console log: https://www.jotform.com/help/453-how-to-get-a-console-report-from-most-common-browsers?

    We will wait for your response.

  • Profile Image
    brachvogel
    Answered on October 25, 2020 at 02:32 PM

    Hi,

    Thanks I did clear browsing history and cache and the problem persists. Here is a screenshot of the browser console log.

    thank you1603650720_5f95c4a0af145_Screen Shot 202

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    KrisLei
    Answered on October 25, 2020 at 06:48 PM

    Hi,

    Apologies for the inconvenience.

    Can you try to access your account using a different browser? Can you try using Chrome or Firefox?

    I will escalate this ticket to our backend team at the same time to further investigate the issue. We will keep you posted with any updates via this ticket.

    Thank you.

  • Profile Image
    brachvogel
    Answered on October 26, 2020 at 09:31 AM

    Hi,

    I just logged in today in Safari and the submissions are loading fine.
    Chrome works too.

    thank you

  • Profile Image
    Simon_L
    Answered on October 26, 2020 at 10:40 AM

    Hello,

    Glad to hear your problem was solved.

    Let us know if you have any more questions :)

    Thank you!