Can't edit my forms?

  • Profile Image
    tom239
    Asked on October 25, 2020 at 10:55 AM

    Hi there, I've started creating a form and suddenly its not allowing me to edit any more, its just a blank page (this is the link: https://eu.jotform.com/build/202984287770063)

    Hope you can help :-/

    The time that it went down was when I tried to change the form type to one question per page method, doesnt let me into the page any more

    Tom.

  • Profile Image
    KrisLei
    Answered on October 25, 2020 at 01:33 PM

    Hi Tom,

    I have checked your form, and it seems to load fine on the form builder:

    1603647017_5f95b629488d8_Screenshot_1026

    Can you try to clear your browser's cache? This usually happens when your session timed out. Kindly try to log in on a different browser or use an incognito window, then try to edit the form again.

    I have also cleared your form cache on our end. Please do get back to us if the issue persists. Thank you. Looking forward to your response.


  • Profile Image
    tom239
    Answered on October 25, 2020 at 02:28 PM

    Its working now, I moved over to chrome, thanks!

    Kind regards


    Thomas


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