Why am I not able to edit my form? Blank Page.

  • Profile Image
    apastan
    Asked on October 25, 2020 at 11:28 AM

    Hi:


    When I click on "edit form," I get a blank screen. I can't get into it to access my google sheet integration. It seems like I'm getting orders ok, but I can't see the sheet to check--can you help?


    Amy


    PS--no screen shot because it's just a blank when I click on edit. It's this url:


  • Profile Image
    Gustavo_H
    Answered on October 25, 2020 at 02:14 PM

    Hi, @apastan. How are you?


    I cleared your form cache; sometimes, this is what causes issues. I tested it here, and I was able to open your form. However, if you still have problems, can you please try the following?👉

    1. Clear your browser cache;
    2. Try using other browsers;
    3. Try the incognito mode (if using Chrome) or private browsing (if using Firefox).

    About your order spreadsheet, you will access this looking at your integration on the Build page. You can also search for it in your Google Drive account.


    I hope this helps. Please, let us know if you need anything else.


    Have a wonderful Sunday 😀✨

  • Profile Image
    Karenaldrin
    Answered on October 25, 2020 at 02:25 PM

    I am having the same problem today. Trying to edit a form and just getting a white blank screen.

  • Profile Image
    Kiran
    Answered on October 25, 2020 at 04:03 PM

    We are sorry for the inconvenience this may have caused. We have experienced a temporary issue with the form builder and it should be fixed by now. Please check again and let us know if you still experience any issue. We will be happy to take a look again. 

    Thanks!