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agarradAsked on October 25, 2020 at 1:17 PM
Hi there,
Ive just logged in to get my latest submission data and when clicking "submissions" from my forms list the submission page on all forms is a blank screen.
(as a temporary solution I managed to download the data through clicking "inbox" and then download data... but this way I cannot view the information as a table first.
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KrisLei Jotform SupportReplied on October 25, 2020 at 5:53 PM
Hi,
We apologize for the inconvenience.
Can you try to clear your browser's cache or try an incognito browser? I have cleared your form cache on my end. Please try it again, and let's see if it will make a difference.
Please do get back to us if the issue persists. Thank you.
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agarradReplied on October 26, 2020 at 5:40 AM
Hi, Thanks for getting back to me, I had tried that already yesterday with 2 different browsers and also cleared the cache in the jot form settings but it didn't make a difference however this morning without doing any further clearing the problem seems to have fixed itself? thanks for your help
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Vick_W Jotform SupportReplied on October 26, 2020 at 7:40 AM
Hi there,
It might be something temporary that got fixed with the updates. If the issue persists then please let us know.
Thanks.