Unable to view submissions page

  • Profile Image
    agarrad
    Asked on October 25, 2020 at 01:17 PM

    Hi there,


    Ive just logged in to get my latest submission data and when clicking "submissions" from my forms list the submission page on all forms is a blank screen.


    (as a temporary solution I managed to download the data through clicking "inbox" and then download data... but this way I cannot view the information as a table first.


    1603646142_5f95b2beee2e4_Screenshot 2020

  • Profile Image
    KrisLei
    Answered on October 25, 2020 at 05:53 PM

    Hi,

    We apologize for the inconvenience.

    Can you try to clear your browser's cache or try an incognito browser? I have cleared your form cache on my end. Please try it again, and let's see if it will make a difference.

    Please do get back to us if the issue persists. Thank you.

  • Profile Image
    agarrad
    Answered on October 26, 2020 at 05:40 AM

    Hi, Thanks for getting back to me, I had tried that already yesterday with 2 different browsers and also cleared the cache in the jot form settings but it didn't make a difference however this morning without doing any further clearing the problem seems to have fixed itself? thanks for your help


  • Profile Image
    Vick_W
    Answered on October 26, 2020 at 07:40 AM

    Hi there,

    It might be something temporary that got fixed with the updates. If the issue persists then please let us know.

    Thanks.