How can I cancel and get a refund?

  • Profile Image
    Hupp
    Asked on October 25, 2020 at 05:43 PM

    I did the annual plan but found that I am unable to do what I thought I could w/ JotForm so I would like to request to cancel my account and have a refund issued.

    Thank you.

    Joe Hupp

  • Profile Image
    jherwin
    Answered on October 25, 2020 at 11:26 PM

    Hello Joe, thanks for contacting us!

    We can issue a prorated refund for the unused months of your subscription. Before we proceed, maybe we can help meet your requirements by providing a workaround or solution?

    Let us know if you would like us to proceed with the cancellation of your subscription and get a prorated refund.

  • Profile Image
    Hupp
    Answered on October 26, 2020 at 01:36 PM

    I have tried to do a work around, spent hours in your help sections and not been able to accomplish it.

    Thank you for creating the prorated refund.

    Please let me know when it's processed and how much is being refunded.

    Thanks.

    Joe Hupp

  • Profile Image
    jherwin
    Answered on October 27, 2020 at 12:53 AM

    As per your request, I have already canceled your subscription for your account Hupp, I also issued a prorated refund ($159) for the last payment, it should be reflected on your account within 5-10 business days.

    Thanks for trying Jotform!