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    The jotform for Lifeshield Training is showing up on this site but it doesnt come to my email

    Asked by ThomasCoughlin on September 07, 2013 at 04:38 PM
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    JotForm Support

    Answered by Tasha on September 07, 2013 at 06:26 PM


    Looking at your email notification settings for the Lifeshield Training form I noticed 2 things that are affecting your email notifications. 

    1. Your email address, tc@seniorfamilyservices.net was in our bounce list for the reason below. I have already removed it from our bounce list. 

     Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <00000140e98c5928-73091a8f-7dd4-4b=

    e3-aeaf-5bd8e5492880-000000@amazonses.com> sender rejected. IB504'

    2. The Sender Name field is not filled out for your email notification. This field is needed for your to receive your notification. 

    For more information on how to avoid bounce related issues please review this guide