- ThomasCoughlinAsked on September 07, 2013 at 04:38 PM
- JotForm SupportTashaAnswered on September 07, 2013 at 06:26 PM
Looking at your email notification settings for the Lifeshield Training form I noticed 2 things that are affecting your email notifications.
1. Your email address, email@example.com was in our bounce list for the reason below. I have already removed it from our bounce list.
Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <firstname.lastname@example.org> sender rejected. IB504'
2. The Sender Name field is not filled out for your email notification. This field is needed for your to receive your notification.
For more information on how to avoid bounce related issues please review this guide.