unable to log in Jotform - account suspended

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    Zohair Hassan 
    Asked on October 25, 2020 at 07:45 PM

    I am unable to log into Jotform. Tried multiple times, the password isn't working. I am also not getting any link to reset the password. Can you please look into it.

    my email is zhassan@diamond-energy.com



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    Answered on October 26, 2020 at 03:33 AM

    Hi Zohar,

    Looks like your account was suspended due to form https://www.jotform.com/form/202947683542867. As you are requesting credit card related details from users in this form in simple text fields. Which is against our policies.

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform in order to integrate into your forms. You still won't be able to collect credit card details directly though.


    To reactivate your account we will have to delete the offending fields from your form.