PayPal error "things don't appear to be working"

  • dorieyirm
    Asked on October 26, 2020 at 4:28 AM

    I don't know what I am doing wrong. I am trying to set up paypal standard so I can have people pay me straight to paypal when they fill out the form. However, when I tried it myself to test it, it keeps saying "things don't appear to be working". Why not? Do I need to contact paypal?

  • Vick_W Jotform Support
    Replied on October 26, 2020 at 7:05 AM

    Hi there,

    Can you please send us a screenshot? So we can see where exactly you are getting this error and provide assistance accordingly. Here is how you can send a screenshot here.

    https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    Looking forward to your reply.

    Thanks.

  • dorieyirm
    Replied on October 26, 2020 at 8:52 AM

    1603716709 5f96c665c3a8e Screenshot 10

  • Sam_G
    Replied on October 26, 2020 at 10:17 AM

    Hi Dorieyirm,

    I tested your form and I was properly redirected to PayPal after submitting:

    1603721586 5f96d97236b6b 10 Screenshot 10

    Check to ensure IPN is enabled in your PayPal account and that the account is able to accept payments at this time:

    https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account

    Let us know if the issue persists.

  • dorieyirm
    Replied on October 26, 2020 at 9:28 PM
    I enabled the ipn and it still gives me the same message.
    ...
  • Vick_W Jotform Support
    Replied on October 26, 2020 at 11:51 PM

    Hi there,

    Your form seems to be working fine here as well as you can see below I was redirected to PayPal successfully.

    1603770527 5f97989f3ece0 Screenshot 10

    Can you please try a different internet connection and a PC? You can also try incognito window or a different browser as well.

    Looking forward to your reply.

    Thanks.

  • dorieyirm
    Replied on October 27, 2020 at 1:28 AM
    Maybe I don't know what I'm doing. I'm doing this with paypal personal and
    then I fill out the form and then it takes me to the paypal page. I only
    have one account so I go to the "pay with credit card" option. I enter my
    cc info and then it shows me this message that it didn't work. Is it
    because I am not set up for credit cards? If so, how do I accept cc's?
    ...
  • Vick_W Jotform Support
    Replied on October 27, 2020 at 2:44 AM

    In this case, you'll have to contact PayPal support as you may need a PayPal business account or a different level PayPal account to collect credit card payments.

    https://www.paypal.com/us/smarthelp/contact-us

    Let us know if you need further assistance.

    Thanks.

  • dorieyirm
    Replied on October 28, 2020 at 10:55 PM

    So I contacted paypal and they could not help me with this. When I told them I was trying to take payments on jotform with my paypal account, they basically had no idea was I was talking about. I also just tried to do it with paypal pro and I entered all the API info but after filling out a form and trying to pay, it gave me the attached message. Not sure what it means but is there anything else you could think of? I really wanted to just use my paypal account and not some other gateway I am not familiar with.1603940091 5f9a2efb2cb15 p2 Screenshot 10

  • dorieyirm
    Replied on October 28, 2020 at 11:43 PM

    Sorry to drive you crazy. So I set up square instead and although it worked the first time, I tried it again just to make sure and now I always get this message. Any idea what it means?

    Error calling CreateCustomerCard: {"errors":[{"category":"AUTHENTICATION_ERROR","code":"UNAUTHORIZED","detail":"Your request did not include an `Authorization` http header with an access token. The header value is expected to be of the format \"Bearer TOKEN\" (without quotation marks), where TOKEN is to be replaced with your access token (e.g. \"Bearer ABC123def456GHI789jkl0\"). For more information, see https://docs.connect.squareup.com/api/connect/v2/#requestandresponseheaders. If you are seeing this error message while using one of our officially supported client libraries, please report this to developers@squareup.com. "}]}

  • Vick_W Jotform Support
    Replied on October 29, 2020 at 12:46 AM

    Hi there,

    I've created a new ticket as now we will be looking into an issue related to Stipe. You'll receive a response shortly on the following link.

    https://www.jotform.com/answers/2664693

    Thanks.