PayPal error "things don't appear to be working"

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    dorieyirm
    Asked on October 26, 2020 at 04:28 AM

    I don't know what I am doing wrong. I am trying to set up paypal standard so I can have people pay me straight to paypal when they fill out the form. However, when I tried it myself to test it, it keeps saying "things don't appear to be working". Why not? Do I need to contact paypal?

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    Vick_W
    Answered on October 26, 2020 at 07:05 AM

    Hi there,

    Can you please send us a screenshot? So we can see where exactly you are getting this error and provide assistance accordingly. Here is how you can send a screenshot here.

    https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    Looking forward to your reply.

    Thanks.

  • Profile Image
    dorieyirm
    Answered on October 26, 2020 at 08:52 AM

    1603716709_5f96c665c3a8e_

  • Profile Image
    Sam_G
    Answered on October 26, 2020 at 10:17 AM

    Hi Dorieyirm,

    I tested your form and I was properly redirected to PayPal after submitting:

    1603721586_5f96d97236b6b_10.26 paypal.pn

    Check to ensure IPN is enabled in your PayPal account and that the account is able to accept payments at this time:

    https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account

    Let us know if the issue persists.

  • Profile Image
    dorieyirm
    Answered on October 26, 2020 at 09:28 PM
    I enabled the ipn and it still gives me the same message.
    ...
  • Profile Image
    Vick_W
    Answered on October 26, 2020 at 11:51 PM

    Hi there,

    Your form seems to be working fine here as well as you can see below I was redirected to PayPal successfully.

    1603770527_5f97989f3ece0_

    Can you please try a different internet connection and a PC? You can also try incognito window or a different browser as well.

    Looking forward to your reply.

    Thanks.

  • Profile Image
    dorieyirm
    Answered on October 27, 2020 at 01:28 AM
    Maybe I don't know what I'm doing. I'm doing this with paypal personal and
    then I fill out the form and then it takes me to the paypal page. I only
    have one account so I go to the "pay with credit card" option. I enter my
    cc info and then it shows me this message that it didn't work. Is it
    because I am not set up for credit cards? If so, how do I accept cc's?
    ...
  • Profile Image
    Vick_W
    Answered on October 27, 2020 at 02:44 AM

    In this case, you'll have to contact PayPal support as you may need a PayPal business account or a different level PayPal account to collect credit card payments.

    https://www.paypal.com/us/smarthelp/contact-us

    Let us know if you need further assistance.

    Thanks.

  • Profile Image
    dorieyirm
    Answered on October 28, 2020 at 10:55 PM

    So I contacted paypal and they could not help me with this. When I told them I was trying to take payments on jotform with my paypal account, they basically had no idea was I was talking about. I also just tried to do it with paypal pro and I entered all the API info but after filling out a form and trying to pay, it gave me the attached message. Not sure what it means but is there anything else you could think of? I really wanted to just use my paypal account and not some other gateway I am not familiar with.1603940091_5f9a2efb2cb15_p2.png

  • Profile Image
    Vick_W
    Answered on October 29, 2020 at 12:46 AM

    Hi there,

    I've created a new ticket as now we will be looking into an issue related to Stipe. You'll receive a response shortly on the following link.

    https://www.jotform.com/answers/2664693

    Thanks.