How do I know that my form has crossed 10,000 views

  • Profile Image
    p.puttamadaiah
    Asked on October 26, 2020 at 04:40 AM

    Hi,

    Greetings for the day!

    I have subscribed to 'Bronze' account and as per the plan I get 10,000 views per month.

    I received an alert that my form has reached 10,000 views and asking me to upgrade. I have two questions to ask:

    1. How do I know that my form has crossed 10,000 views? I'm surprised to see this alert as I have received only 200 registrations
    2. If I want to upgrade to 'Silver', the fee should be the difference of what I have already paid for 'Bronze'. Isn't it?

    Please clarify.

    Thanks and regards,

    Pramod

  • Profile Image
    Vick_W
    Answered on October 26, 2020 at 07:29 AM

    Hi Pramod,

    Hi there,

    You can check the total form views counter in two places within your account. Please check the screenshots below.

    1603711515_5f96b21bcd8f2_screenshot.jpg.

    Then you can see the counters in your account settings "Usage section"

    https://support.jotform.com/myaccount/usage

    1603711601_5f96b271a2083_

    I can see that you've already upgraded your account to the Silver plan so it is now showing as Unlimited.

    1. If I want to upgrade to 'Silver', the fee should be the difference of what I have already paid for 'Bronze'. Isn't it?

    Yes, that is correct. You'll get charged for the difference only.

    Let us know if you have any other questions or concerns.

    Thanks.