Issue with downloading and saving as a PDF

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    ioncareandsupport
    Asked on October 26, 2020 at 06:46 AM

    Hello,


    I have edited one of my forms as an online form and a PDF and it is showing as that when I preview it but when I actually submit the form and download it, it reverts back to the old form with the old information?


    can you help?

  • Profile Image
    Vick_W
    Answered on October 26, 2020 at 08:10 AM

    Hi there,

    We will really appreciate it if you can specify the form URL? Please also send the old and new form screenshots so we can conduct some testing and recognize both. Here is how you can send screenshots here.

    https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    Looking forward to your reply.

    Thanks.

  • Profile Image
    Vick_W
    Answered on October 26, 2020 at 08:18 AM

    Hi there,

    I've just received a confirmation that the name on all your invoices has been updated. Also, all the future invoices will have the updated name as well.

    Thanks.