Issue with downloading and saving as a PDF

  • ioncareandsupport
    Asked on October 26, 2020 at 6:46 AM

    Hello,


    I have edited one of my forms as an online form and a PDF and it is showing as that when I preview it but when I actually submit the form and download it, it reverts back to the old form with the old information?


    can you help?

  • Vick Support Team Lead
    Replied on October 26, 2020 at 8:10 AM

    Hi there,

    We will really appreciate it if you can specify the form URL? Please also send the old and new form screenshots so we can conduct some testing and recognize both. Here is how you can send screenshots here.

    https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    Looking forward to your reply.

    Thanks.

  • Vick Support Team Lead
    Replied on October 26, 2020 at 8:18 AM

    Hi there,

    I've just received a confirmation that the name on all your invoices has been updated. Also, all the future invoices will have the updated name as well.

    Thanks.