Requesting Monthly Submission Quota Reactivation

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    Asked on October 26, 2020 at 07:03 AM


    Last couple days ago, monthly submission has passed it's allocated quota. Currently, it doesn't work for any submissions. Then, I has made payment for silver package through my credit card on 18th of October. Therefore, you may reactivate monthly submission quota for me.

    I need your urgent assistance for this matter.

    I am looking forwards to hearing from you soon. If you need any further clarification, please kindly let me know.

    Good day ahead.

  • Profile Image
    Answered on October 26, 2020 at 09:05 AM

    We apologize for any inconvenience.

    I see that you have exceeded the allowable submissions per month. Unfortunately, it's not possible for us to reset your monthly submission count, the only option would be to wait for the limit to reset on the first day of this coming month (Nov), which is 6 days from now.

    To learn more about your usage and limits, kindly check this link below.

    Or you may upgrade your account to GOLD, to increase your monthly submission limit, which will make your forms available for submission again.

    Here's a guide on how to upgrade the account:

    You can also try completing tasks in the link below in order to increase your monthly submission limit permanently.

  • Profile Image
    Answered on October 28, 2020 at 08:49 AM

    thank you for your assistance. According the information that you provided, I misunderstood about limit of month. Sorry for that. I supposed that the system should be reactivated after payment is made.
    Now, I understood what you meant to me. Thank you.

  • Profile Image
    Answered on October 28, 2020 at 09:52 AM

    Hi there,

    Glad to hear everything is clear now.

    Should you need any further assistance please let us know and we'll gladly assist you.

    Thank you!