autoresponder email not sending

  • Profile Image
    afbeab
    Asked on October 26, 2020 at 09:28 AM

    Hi


    I have a number of people who have filled out forms today but they have not received the autoresponder email that I have set up so that they are emailed a copy of the form themselves. I have tested this myself today and I have not received any email, including into my Junk.


    Please can you let me know why this is happening today as it was working last week?



  • Profile Image
    Jovanne_A
    Answered on October 26, 2020 at 10:54 AM

    Hi, thank you for contacting JotForm support.

    Are you perhaps referring to this form https://www.jotform.com/form/202894095963367?

    I have checked the form and it seems that the form encryption is currently enabled. Unfortunately, with this feature, you cannot send autoresponders.

    To know more about Encrypted Forms, you may check this guide:https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them#Am-I-Notified-via-Email-When-an-Encrypted-Submission-Comes-In

    I hope this will help. Let us know if you have further questions.